Terms & Conditions

1. Acceptance of these terms

By accessing or using this website, submitting a form or requesting a free snapshot, you agree to these Terms & Conditions and acknowledge our Privacy Policy.

If you do not agree, please do not use the website or submit information through it.

2. About BrandPresence

BrandPresence provides AI search visibility research, website and content reviews, structured-data guidance, digital visibility recommendations and related services.

Contact: hello@brandspresence.com.

3. Permitted website use

You may use this website for lawful personal or business purposes. You must not:

• Attempt to gain unauthorised access to the website, hosting, forms or connected systems;
• Introduce malicious software, automated abuse, spam or harmful code;
• Interfere with the website’s operation or security;
• Misrepresent your identity, authority or relationship with another business;
• Copy, republish or commercially exploit website materials without permission;
• Use the website or services for unlawful, deceptive or harmful purposes.

4. Website information is general

Website content is provided for general information and service-marketing purposes. It is not legal, financial, regulatory or professional advice for your specific circumstances.

We aim to keep information accurate and useful but do not warrant that every page is complete, error-free or continuously current.

5. Free AI Visibility Snapshot

The free snapshot is a limited introductory check. It may include one customer-style question, a check of whether your brand or a relevant competitor appears, and one practical observation.

• It is not a complete audit, SEO review, legal assessment or implementation service;
• It is provided without charge and without an obligation to purchase;
• Availability may depend on capacity, suitability and the information supplied;
• We may decline duplicate, incomplete, abusive, misleading or unsuitable requests;
• Any stated response time is an estimate, not a guaranteed deadline.

6. Paid services and project scope

A paid service begins only after the scope, deliverables, fee, payment terms and expected timeline are confirmed in writing and accepted by both parties.

The agreed document may be a proposal, quotation, statement of work, email confirmation or service agreement. It will specify matters such as:

• The brand, website, market, pages, competitors and platforms included;
• The number or type of questions to be tested;
• The deliverables and walkthrough or consultation included;
• What is excluded from the project;
• The fee, payment schedule and delivery estimate;
• Any access, material or response required from the client.

If project-specific written terms differ from these website terms, the project-specific terms will control for that service.

7. Your responsibilities

You agree to:

• Provide accurate, complete and current information;
• Have authority to request work concerning the business, website and materials supplied;
• Provide agreed access, documents and responses within a reasonable time;
• Review deliverables and raise questions or factual corrections promptly;
• Keep your own website, accounts, credentials and backups secure;
• Make final decisions about implementing recommendations and verify compliance with the laws, professional rules and platform requirements relevant to your business.

Delays in receiving required information or access may affect the delivery date.

8. Fees, payment and taxes

Fees and payment dates will be stated in the applicable proposal or written confirmation. Unless otherwise agreed:

• Work may be scheduled only after the required payment or deposit is received;
• Invoices must be paid by the stated due date and using an agreed payment method;
• The client is responsible for bank charges, transfer fees and applicable taxes not expressly included in the quotation;
• Delivery or access to final materials may be withheld while an invoice is overdue, where legally permitted.

9. Scope changes, cancellation and refunds

Requests outside the agreed scope may require a revised fee or timeline. We will seek written approval before carrying out material additional work.

Cancellation and refund terms will be stated in the project proposal. Where no specific term has been agreed:

• You may request cancellation in writing;
• Fees for work already completed, time already committed or non-refundable costs already incurred remain payable;
• Any unused prepaid balance will be handled reasonably based on the work completed and applicable law;
• Nothing in these terms removes consumer or other statutory rights that cannot lawfully be excluded.

10. Recommendations and implementation

Unless the written project scope expressly includes implementation, an audit provides research, findings and recommendations only.

Website edits, content rewriting, schema implementation, development work, SEO campaigns and ongoing optimisation are separate services. You remain responsible for deciding whether and how to implement any recommendation.

11. Intellectual property

Website content

The BrandPresence name, website design, text, graphics, templates and original materials are owned by or licensed to BrandPresence. They may not be copied or commercially reused without written permission.

Your materials

You retain ownership of materials you provide. You grant BrandPresence a limited permission to use them only as reasonably necessary to evaluate your request or perform the agreed service.

Project deliverables

Ownership or usage rights for paid deliverables will be stated in the project agreement. Unless otherwise agreed, rights to use final client-specific deliverables are granted after full payment. BrandPresence retains ownership of its pre-existing methods, templates, systems, know-how and reusable components.

12. Confidentiality

Each party should take reasonable care of non-public information received for a project and use it only for the relevant business relationship.

Please do not send passwords, financial details, health information or other sensitive material through the general enquiry form. Secure access methods should be agreed separately when account access is required.

We will not publicly identify you as a client or publish confidential findings as a case study without permission.

13. Third-party websites and platforms

Services may rely on or refer to third parties such as WordPress, hosting providers, analytics tools, search engines, ChatGPT, Perplexity, Google AI or other technology platforms.

BrandPresence does not control their availability, algorithms, indexing, answers, policies or technical changes. Your use of a third-party service is also subject to that provider’s terms and privacy practices.

14. AI and search results are not guaranteed

AI-generated answers and search results can vary by platform, account, location, language, date, prompt and available source information. Findings represent observations from the agreed testing conditions and time period.

Recommendations are intended to improve clarity, discoverability and relevant signals, but third-party platforms decide what they crawl, index, cite, display or recommend.

15. Limitation of liability

To the fullest extent permitted by applicable law:

• BrandPresence is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity, loss of data or reputational loss arising from use of the website, third-party platforms or implementation decisions;
• BrandPresence is not responsible for changes, errors, outages or decisions made by search engines, AI systems, hosting providers or other third parties;
• For a paid service, BrandPresence’s aggregate liability relating to that service will not exceed the fees actually paid for the specific service giving rise to the claim.

Nothing in these terms excludes or limits liability or rights that cannot legally be excluded or limited.

16. Suspension or termination

We may suspend website access, decline an enquiry or end a service where reasonably necessary because of non-payment, abuse, unlawful conduct, security concerns, material breach, conflict of interest, lack of required cooperation or a request outside our capability.

Where practical, project termination and any outstanding fees or deliverables will be handled according to the applicable written agreement.

17. Privacy

Personal information submitted through this website is handled according to our Privacy Policy.

18. Governing law and disputes

These website terms are governed by the laws of Malaysia, without limiting any mandatory rights that may apply to you under another applicable law.

Before beginning formal proceedings, the parties should first attempt in good faith to resolve a dispute through written discussion. Subject to any mandatory consumer or statutory forum, disputes relating to these website terms will be submitted to the courts of Malaysia.

19. Changes to these terms

We may update these terms when our services, website, business practices or legal requirements change. Updated terms will be posted on this page with a revised effective date.

Changes will not retrospectively replace project-specific terms already agreed unless both parties agree or the change is required by law.

20. Contact

These terms are a practical website template for BrandPresence’s current enquiry and service model. They are not a substitute for a client-specific proposal or service agreement, and independent legal review is recommended before taking online payments, offering subscriptions, employing contractors at scale or materially changing the service model.